AI customer support built for CPG
The AI support agent that knows your products, orders, and shoppers.
Slack
Google Drive
Jira
Confluence
SharePoint
GitHub
Salesforce
Consumer brands put customer support on autopilot with Serve.
See Serve handle your support queue
Spin up an agent on your real orders, products, and policies — and watch it resolve, live.
Consumer questions never stop.
Your support team can't scale with them.
Serve understands your catalog
and answers like it works for your brand.
Orders. Tracking, changes, returns, and refunds resolved end to end.
Products. Ingredients, usage, allergens, and where-to-buy answered instantly.
Channels. Email, chat, and social DMs handled in one consistent voice.
Escalation. Complex or sensitive cases routed to your team with full context.
Serve turns every shopper question into a fast, on-brand resolution.
01
Accurate answers.
Grounded in your catalog and order data.
Grounded in your catalog and order data.
02
Faster resolution.
Most tickets closed without a human.
Most tickets closed without a human.
03
Lower cost to serve.
More resolved at a fraction of the cost.
More resolved at a fraction of the cost.
Customer data stays protected Order and shopper data handled with care
Full observability Review every conversation, answer, and action
On-brand guardrails Serve only says what your brand approves
Built for enterprise from day one. Support AI only works when answers are accurate, on-brand, and fully auditable.
Explore Serve security
ISO 42001
TX-RAMP Level 2
SOC 2 Type II
ISO 27001
GDPR
Customer support shoppers love. Fast, accurate, and always in your brand voice.
35 +languages supported out of the box
30 %of tickets resolved without a human
110
20% lift in customer satisfaction
93% of conversations answered instantly
< 6 weeks to go live
One agent for every customer conversation
Connect knowledge. Across every app, system, and team.
Take action. Move work forward with automation and agents.
Understand context. Turn fragmented information into trusted answers.
Work everywhere. Bring AI into the tools employees already use.
Resources for support leaders
